A few good
questions.

Pick a clear, well-lit photo with your pet’s eyes and ears in view. Upload formats, size limits and supported photos: One clear photo of one cat or dog. Choose a static JPEG, PNG or WebP smaller than 20 MB that your browser can open. The browser resizes it before upload; the server also checks readability, dimensions and suitability.

Each device can generate 3 pet portraits free per day. If a portrait doesn’t feel right, try a different style and generate again within your remaining free generations for that day.

Portrait-generation timing: The creation screen estimates about 30 seconds once painting starts; queues and checks can take longer. Follow the progress on that screen. If the connection is interrupted, return to your saved gallery rather than submitting the same request again. If a photo or portrait fails, follow the displayed message or contact support. The creation screen shows the current progress.

Try a different style and generate again within your remaining free generations for that day. Each device has 3 free portrait generations per day. Printed-name and other personalization options: Printed names and other custom text are not currently offered.

Explore the collection for different ways to bring their portrait into everyday life. Final product sizes, materials and options: Our current collection includes an 11 oz accent mug with black accents, a white T-shirt in sizes S–2XL, a black 11 × 14 inch framed print, a 50 × 60 inch Sherpa blanket, and a ceramic Christmas ornament. Final specifications, including available options, are as shown on the relevant product page.

Delivery countries and regions: We ship within the contiguous United States. Delivery to Alaska and Hawaii is subject to the fulfillment provider’s availability. We do not ship internationally or to APO/FPO military addresses. See Shipping & Returns for the available details.

Production estimate: 2–5 business days after your order enters production. Delivery after dispatch: 2–5 business days after dispatch. Different products may arrive in separate parcels. Production and delivery are separate stages.

Pay with your PayPal account, or use a debit or credit card without signing in through PayPal’s guest checkout, where available. Shipping rates: Free shipping on all products to supported destinations; no minimum spend. Tax and import-charge handling: If applicable, taxes are as shown at checkout.

Each piece is made especially for you, so we can’t accept returns or exchanges because you change your mind or personal preferences. Order-edit and cancellation conditions: Email support@mypetonit.com within 12 hours after placing your order to cancel it or request an address change. After 12 hours the order has entered production and cannot be cancelled. Changes to the artwork, printed text or other product details are not offered by this policy.

If there is a printing error, your item arrives damaged, or you receive the wrong item, we offer a free reprint or a full refund. Please email support@mypetonit.com with photos within 14 days after delivery. Include your order number if you have it.

We use your uploaded photos to check suitability, generate the pet portraits you request, show your private gallery and previews, and prepare an optional sharing video. We do not use them to train our own AI models. You may email support@mypetonit.com at any time to request deletion of your photos and portraits. We will process your request within 30 days. Order records are retained for financial and tax needs. We do not promise automatic deletion after a fixed number of days. See our Privacy Policy for the other information involved in an order.

Email support@mypetonit.com for order questions or privacy requests. Email support: We reply by email within 1–2 business days. Reply-time guidance: We normally reply within 1–2 business days.