01 · Where we deliver
Delivery countries and regions: We ship within the contiguous United States. Delivery to Alaska and Hawaii is subject to the fulfillment provider’s availability. We do not ship internationally or to APO/FPO military addresses. Address restrictions, including PO boxes and remote areas: Some products may not be deliverable to PO boxes or remote areas. If this happens, we will email you to arrange an alternative address or a refund. We do not ship to APO/FPO military addresses; delivery to Alaska and Hawaii is subject to fulfillment-provider availability.
02 · Making it personal
Estimated production time: 2–5 business days after your order enters production. Estimated delivery time after dispatch: 2–5 business days after dispatch. Different products may arrive in separate parcels.
Production and delivery are separate stages. Both estimates use business days; different products may arrive separately.
03 · Shipping costs & payment
Shipping rates and any free-shipping conditions: Free shipping on all products to supported destinations; no minimum spend. Checkout currency: US dollars (USD). Tax, duty and import-charge handling: If applicable, taxes are as shown at checkout.
Payments are handled through PayPal. Pay with your PayPal account, or use a debit or credit card without signing in through PayPal’s guest checkout, where available.
04 · Tracking & address changes
Tracking and delivery-update arrangements: For dispatch and tracking updates, email support@mypetonit.com with your order number. Automated shipping emails are not yet enabled; they will use Resend when email delivery launches. Address-change requests and incorrect-address handling: Email support@mypetonit.com within 12 hours of placing your order to request an address change. After 12 hours the order has entered production and changes cannot be guaranteed. If an incorrect address supplied by you causes a parcel to be returned or lost, we do not provide a free remake. Email us to arrange reshipment at cost.
If you need help finding your parcel, email support@mypetonit.com with your order number.
05 · Made just for you
Each piece is made especially for you, so we can’t accept returns or exchanges because you change your mind or personal preferences.
Order-edit and cancellation conditions: Email support@mypetonit.com within 12 hours after placing your order to cancel it or request an address change. After 12 hours the order has entered production and cannot be cancelled. Changes to the artwork, printed text or other product details are not offered by this policy. Nothing in this policy limits rights that cannot be excluded under applicable law.
06 · Printing errors, damage or a wrong item
If there is a printing error, your item arrives damaged, or you receive the wrong item, we offer a free reprint or a full refund.
Please email support@mypetonit.com with photos within 14 days after delivery. Include your order number if you have it.
07 · Refunds & any return instructions
Refund method and processing time: Once approved, refunds are returned to the original PayPal account within 5–10 business days. Any return instructions, if needed: For a printing error or damage, send us photos; you do not need to return the item. We do not provide a return address for these claims, and you do not pay return postage.
Contact us about the issue before sending an item back.
08 · A little help
Questions about a parcel or a problem with your item? Email support@mypetonit.com. Email support: We reply by email within 1–2 business days. Reply-time guidance: We normally reply within 1–2 business days.
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